Delivery Policy for Drainage365
Drainage365 aims to offer our customers the best value for money. The prices are always competitive and we provide a reliable delivery service. We believe that hiding delivery charges within the product price does not benefit our customers. Delivery charges are dependent on the size and weight of the order and will be shown separately at checkout. The delivery charge ranges from £6.00+ VAT to £16.00 + VAT in most cases* Orders will be consolidated and only one delivery charge will be applied. We do not make any profit from the delivery charge and only try to recover third party courier costs. We offer deliver on all orders to the following destinations
Mainland England, Wales and Mainland Scotland. Please note we do not deliver to the Highlands & UK Isles.
*Please note, the cost of delivery may increase for bulky items or those where extra insurance is needed eg Copper Rainwater products. If you have any queries regarding delivery charges, please do not hesitate to contact us.
We aim to dispatch the majority of our products the same day if orders are received by 2pm. Deliveries are usually made within 2 working days. Bulky products will be dispatched by 3–5 day haulage contractors – this will be noted in the individual product descriptions. We regret that timed deliveries cannot be given. Deliveries will be made between 8.00am and 6.00pm Monday to Friday. We do not offer a Saturday delivery service. All orders placed online over the weekend will be dispatched on the following Monday.
Signing for your Delivery
All materials must be signed for when they arrive on site, we would politely request that you sign and clearly print your name, therefore in the unlikely event of a delivery discrepancy we will have a person to contact by name. Items can be left without a signature at your request. However, we would like to bring to your attention that we cannot be held responsible for any damages or shortages.
In the unlikely event of a late delivery, we are unable to compensate you for your builder’s time. Please ensure that your materials are on site before organising labour.
Checking your Delivery
We use third party carriers. Please check that you have received the correct amount of packages before signing the driver’s delivery tickets. The reason for this is that once you have signed for as being received complete and in good condition, claims for damages or shortages are not covered by the carrier’s insurance company. Please note that signing the ticket unchecked will not cover you.